Bilucky Casino Responsible Gambling

We are committed to safer gambling and to helping you keep play under control. Our aim is to provide clear tools and information so you can manage how you play, protect your funds and spot when gambling stops being fun. Below you will find the practical options available on your account, signs to watch for and where to get further support.

Player protection principles

We put player safety at the centre of our service. That means offering easy-to-use controls, quick access to account restrictions and clear explanations of how each tool works. We encourage responsible play and will respond to requests for help or account reviews without delay.

Activity-control tools

You can use a range of controls on your account to limit activity. These include deposit, loss and wagering limits, session and time limits, temporary account breaks and longer self-exclusion options. We apply limit changes straight away where possible and explain any steps needed to lift a restriction.

Deposit limits

Set daily, weekly or monthly deposit limits to manage how much you spend. Reductions take effect immediately. Increases may require verification and a cooling-off period. Using your deposit limits is one of the simplest ways to keep play within a budget.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These limits are separate from deposits and are enforced at source so you can plan play in a way that suits your finances and risk tolerance.

Time limits and session controls

Session limits and time reminders help you control how long you play. You can set regular breaks, receive automatic logout prompts and choose account breaks that prevent new deposits and promotional offers for a fixed period.

Self-exclusion and account breaks

If you need a longer break, self-exclusion blocks account access for a fixed or indefinite period. During a self-exclusion you can withdraw any remaining balance but you will not be able to deposit or access promotions until the period ends or the exclusion is lifted through the appropriate process.

Signs of problematic behaviour

Look out for signs such as chasing losses, neglecting daily responsibilities, hiding play from others or regularly exceeding personal limits. If you notice these changes, consider tightening limits, taking a break or contacting our support team for a voluntary account review.

Tips for maintaining control

Set clear spending limits before you start, only gamble with disposable income, use deposit and loss limits, schedule regular breaks and avoid gambling when stressed or under pressure. Treat gambling as a form of paid entertainment rather than a way to make money.

Professional help and support organisations

If you need further help, contact a recognised support organisation. UK services include GamCare, Gambling Therapy and Gamblers Anonymous. These organisations offer confidential advice, helplines and treatment options. If you would like assistance setting limits or self-excluding, contact our support team and we will guide you through the available steps.