Support is available to assist with questions, account-related issues, technical concerns or general feedback. Our authorised support centre and customer-service team handle verification, deposits, withdrawals, site faults and responsible-play enquiries. For help with bonuses, loyalty progression or account settings, contact us and we’ll do our best to help. If you prefer, you can request a call-back or detailed guidance from our team quickly and securely.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available 24/7) |
| General enquiries | [email protected] (email response within 48 hours) |
| Affiliate enquiries | [email protected] (partner team Mon–Fri) |
| Phone | +44 20 7946 1827 (Mon–Fri, 09:00–18:00) |
| Working hours | 24/7 live chat; email Mon–Fri, 09:00–18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please include a clear subject line and up-to-date contact details so we can respond without delay. For account matters, write to [email protected] and attach any relevant files; incomplete or unclear information may slow down resolution.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple account or payment questions are usually handled faster; more complex cases such as verification, security reviews or detailed investigations may take several days depending on their nature. We'll keep you updated on progress and let you know if further information is needed.
Feedback
Have an idea that could make Bilucky easier to use? Share your feedback, whether it is about finding games, managing your account or using the site on mobile. We review suggestions carefully and use them to guide improvements to the service and your experience. Even a small detail can help us make the website work better for players.