Privacy Statement

This Privacy Policy explains how we collect, use, store and protect information when you visit Bilucky Casino or use an account. We take user privacy seriously and handle personal information for clear operational purposes, including providing account services, processing transactions and protecting accounts.

Information we collect

Personal data: When you register or use your account, we may collect details such as your name, email address, contact information and account credentials. If identity checks are requested, we may also ask for identification, payment documents, proof of address, a selfie or information needed to complete telephone or video verification.

Technical data: We may collect information about your device and connection, such as your IP address, browser and device details, and records of how you use the website. This can include login activity and interactions with account features.

Transactional data: We keep records related to deposits and withdrawals, including the payment method and transaction details needed to manage payments and account activity.

How we use information

We use information to create and maintain accounts, verify identity when required, process payments, respond to enquiries and provide account support. We may also use account and technical data to monitor activity, protect accounts, identify suspected misuse and maintain the security of our services. Information is used only where it is relevant to these purposes or other necessary operational needs.

Information storage and protection

We retain information for as long as it is needed for account operations, security and record-keeping. The period may depend on the type of information and whether an account or transaction requires further attention. We use safeguards designed to protect data during transfer and account use, including HTTPS, 128-bit SSL encryption and PGP for sensitive data transfers. No method of online storage or transmission can be guaranteed to be completely secure, so please keep your login details private and contact support if you suspect unauthorised access.

Cookies and tracking technologies

We may use cookies and similar technologies to support website sessions, recognise a returning browser and understand activity on the site. These technologies help us maintain basic site functions and review how the website is used. You can manage or remove cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

Sharing information

We may share information with third-party providers where needed to operate account, verification, payment or technical services. We expect such information to be limited to what is necessary for the relevant service. Information may also be disclosed where needed to protect accounts or where disclosure is required. We do not describe this as permission for unrelated use of your personal information.

Your privacy rights

You can contact us to ask what personal information we hold about you, request a correction to inaccurate details or ask for deletion. We may need to confirm your identity before responding. Some information may need to be retained for account, transaction or security purposes. You can also contact us with questions about how your information is handled.

Privacy Policy updates

We may update this policy when our information practices change. The latest version will be available on the website. Please review it from time to time so you know how we handle personal information.